A seamless data recovery by Stellar to Wipro Limited
Headquartered in Bengaluru, India, Wipro Limited is an Indian-based Information Technology company that demerged its non-IT businesses into separate corporations to focus more on independent businesses in the year 2013.
CHALLENGES FACED BY THE CLIENT :
The client used a 2.5 inches Hitachi laptop hard drive with Model Number: HTS725050A7E630 and 500 GB data storage capacity, thereby, ensuring that a significant amount of data could be saved on it. Moreover, the Windows 7 Operating System running on it was encrypted with BitLocker Encryption. This ensured that the encryption protected all the stored data consisting of Office documents and photos for entire partitions of the drive.
One day, unfortunately, the drive could not be detected when the client plugged the HDD into the laptop. Further, with this, the laptop could not boot up. This caused loss of all stored data including the valuable Office documents and photos on the laptop’s hard drive. This was a huge setback to the client’s reputation, services, and finances.
THE METHODOLOGY ADOPTED BY THE CLIENT :
The client appointed one of the company’s IT Administrator to take charge of restoring all the lost data from the damaged HDD. Therefore, he, with the help of others in the department, tried to analyze and resolve the issue. However, having failed to do so, he directly contacted our Stellar Data Recovery-Pune branch through phone whether we could provide an appropriate solution or not.
Then, one of our executives there answered to his query that we are the industry experts in HDD data recovery and hence could fix any issue regardless of the severity of damage. Further, he asked the executive to explain the complete recovery process to him. After getting the details, he confirmed the recovery. Then, he was asked to bring the drive at our Pune Service Centre either in person or through a post. He was even offered free-of-cost doorstep drive pickup service to which he did not agree, but preferred to bring the drive on own.
A COMMENDABLE HARD DRIVE RECOVERY :
The IT administrator brought the hard drive to the Service Centre and then it was handed over to the experts of the recovery team. When they started the recovery, initially the drive was detected in BIOS with sound coming from it. However, while taking the image of the drive with DFL tool, the drive lost its detection. Then, they tried to take the image of the drive once again and were successful in creating partial image this time. For creating a complete image of the drive, we sent the crashed hard drive to the headquarters in Gurgaon.
The experts there decrypted the image and then sent it back to Pune. After that, our data recovery engineers read the entire used area on its data storage platters without encountering any bad sectors. In total, they found two partitions and recovered data from the first partition through advanced scanning followed by the second partition.
On completion of HDD recovery, the executive informed the client about it through email and asked to visit the Centre and verify the restored data. Therefore, he came and verified the photographs and MS Office documents that had been restored.